AG77 Privacy Policy – How Safely We Handle Your Data

Ag77 is a trusted online gaming platform built for Bangladeshi users. We understand how important your personal information is to you, which is why protecting your privacy is one of our core commitments.

This Privacy Policy transparently outlines what data ag77 collects, why we collect it, how we protect it, and what rights you have over your information. Our policy is written in plain language because we want you to fully understand it.

This policy applies to ag77's website, mobile app, and all digital services. If anything is unclear, our support team is always on hand to help.

Ag77 only collects data that is necessary to provide our services. Here is what we collect:

We never store your full payment card number or bank password. Payment details are always kept in encrypted form and are handled directly by the payment gateway.

Ag77 collects and uses your information for the following purposes:

• Account Management: For registration, login, and account verification purposes.
• Payment Processing: To securely process deposits and withdrawals.
• Legal Compliance: To complete KYC verification in fulfillment of licensing requirements and anti-money laundering regulations.
• Fraud Prevention: For managing account security and anti-fraud measures.
• Service Improvement: Usage analysis to continuously improve the platform experience.
• Customer Support: For resolving your complaints and concerns.
• Responsible Gaming: To detect unusual gaming patterns and provide appropriate support.
• Relevant Promotions: To send you personalised offers (only if you have opted in to marketing communications).

Ag77 does not sell your information. However, there are limited circumstances where sharing may be required:

• Payment Providers: Mobile Pay, Nagad, Rocket, and others — only the data necessary to process your payment.
• Game Providers: Limited data required to operate games.
• Legal Authorities: When required to comply with a lawful court order or assist with a government investigation.
• Security Agencies: With international security agencies for fraud and money laundering investigations.

All third parties operating on behalf of ag77 are required to uphold the same strict privacy standards that we follow.

Ag77 uses cookies to improve your browsing experience. The types of cookies we use:

You can block or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain features.

Ag77 uses multiple layers of protection to ensure the highest level of security for your data:

• 256-bit SSL Encryption: All data transfers are encrypted. You will see https:// in your browser's address bar.
• Firewall Protection: Advanced firewalls are in place to prevent unauthorized access.
• Regular Security Audits: Regular security audits are conducted by independent third-party experts.
• Two-Factor Authentication (2FA): An added layer of security to keep your account protected.
• Staff Training: All ag77 staff receive regular training on data protection.
• Data Minimization: Only the information that is strictly necessary is collected — nothing more.

Ag77 does not retain your information longer than necessary:

• Active account data: retained until the account is closed.
• Financial transaction records after account closure: retained for up to 5 years as required by law.
• KYC Documents: Retained for the duration specified under licensing requirements.
• Support communications: up to 3 years.
• Analytics Data (anonymized): For long-term service improvement.

After the applicable retention period, data is securely destroyed or anonymized.

As an ag77 member, you have the following rights over your personal data:

• Right to Access: You can request to know what information ag77 holds about you.
• Right to Rectification: You may correct any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your information be deleted.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes.
• Right to Data Portability: You may request a copy of your data in a structured, portable format.
• Right to Object: You may opt out of your information being used for marketing purposes.

To exercise any of these rights, email us at support@ag77.run or Help Centerto reach us. We typically respond within 30 days.

Ag77 strictly prohibits account registration for anyone under 18. We do not knowingly collect personal information from minors.

If a minor has registered an account and we become aware of it, the account will be immediately closed and all associated data permanently deleted. Parents and guardians are encouraged to stay vigilant and report any concerns to us.

Ag77's platform may integrate certain third-party services, such as payment gateways and game providers. These parties maintain their own privacy policies, and ag77 is not responsible for how they collect or use your information.

We only work with trusted, licensed third-party service providers. That said, it's always a good idea to review their privacy policies before using their services.

Ag77 may update this Privacy Policy from time to time. If significant changes are made, you will be notified via your registered mobile number or email. You can always check the "Last Updated" date at the top of the page to see whether the policy has changed.

Continuing to use ag77 after any changes take effect means you accept the updated policy. We recommend checking this page regularly.

For any privacy-related questions, requests, or complaints, please get in touch with us:

Ag77's commitment to protecting your data is clear — your privacy is our priority. Help Center Live chat support is also available.